Privacy Policy | Replypop

At Replypop ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-channel business messaging platform (including WhatsApp, Instagram, and Facebook Messenger integrations) and related services.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

Name and email address
Profile picture (if provided)
Business name and contact information
Payment and billing information
Business location details (address, timezone)

1.2 Third-Party Sign-In Data (Google, Apple)

If you choose to sign in with Google or Apple, we access the following information from your account:

Email address - Used to identify your account and send important notifications
Name - Used to personalize your experience
Profile picture (Google only) - Displayed in your account settings

Google Sign-In: We only request basic profile information (OpenID, email, and profile scopes). We do NOT access your Gmail, Google Drive, Google Calendar, contacts, or any other Google services.

Apple Sign-In: We only receive your name and email address. Apple may allow you to use a private relay email address to hide your personal email. We do NOT access your iCloud, Apple Pay, or any other Apple services.

Data from third-party sign-in providers is used solely for authentication and account creation purposes.

1.3 Customer Data

When your customers interact with your business through our platform (via WhatsApp, Instagram, or Messenger), we process:

Phone numbers and contact information
Social media usernames and profile information
Message content and conversation history
Booking and appointment details
Payment transaction records
Service package purchases and usage

1.4 Usage Data

We automatically collect:

IP address and device information
Browser type and settings
Usage patterns and feature interactions
Error logs and performance data

2. How We Use Your Information

We use the collected information to:

Provide and maintain our services
Process bookings and payments on your behalf
Power AI-assisted responses to customer messages
Send booking reminders and notifications
Improve and personalize our services
Detect and prevent fraud or abuse
Comply with legal obligations

3. AI-Powered Features

Our platform uses artificial intelligence to:

Generate automated responses to customer inquiries
Process booking requests and check availability
Understand customer intent in multiple languages

AI processing is performed using secure third-party services. We retain AI interaction logs to improve service quality and troubleshoot issues. You can request deletion of these logs at any time.

4. Information Sharing

We share your information with:

4.1 Service Providers

Meta (WhatsApp Business API, Instagram, Messenger) - for messaging services
Stripe - for payment processing
Cloud hosting providers - for data storage and processing
AI service providers - for automated responses
Cloudflare - for security and bot protection
Analytics services - for usage insights

4.2 Legal Requirements

We may disclose information when required by law, legal process, or government request, or to protect our rights, privacy, safety, or property.

5. Data Security

We implement industry-standard security measures including:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security assessments
Encrypted storage of messaging credentials

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Message history is retained based on your subscription plan (30-365 days). After account deletion, we retain certain data as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing
Data portability (receive your data in a structured format)
Withdraw consent at any time

To exercise these rights, contact us at [email protected].

7.1 Revoking Third-Party Sign-In Access

If you signed up using a third-party provider, you can revoke our access to your account data at any time:

For Google Sign-In:

Go to your Google Account Security Settings
Under "Third-party apps with account access", find Replypop
Click on Replypop and select "Remove Access"

For Apple Sign-In:

On iPhone/iPad: Go to Settings > [Your Name] > Sign-In & Security > Sign in with Apple
On Mac: Go to System Settings > [Your Name] > Sign-In & Security > Sign in with Apple
Or visit appleid.apple.com > Sign-In and Security > Sign in with Apple
Find Replypop and select "Stop Using Apple ID"

Revoking third-party sign-in access will prevent you from signing in with that provider but will not delete your Replypop account or data. To delete your account entirely, please contact us at [email protected].

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where applicable.

9. Cookies and Tracking

We use cookies and similar technologies to:

Keep you signed in
Remember your preferences
Analyze usage patterns
Improve our services

You can control cookies through your browser settings.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]